During task analysis, Team Spirit works collaboratively with your product team to analyze the task domain and business activities that you intend your digital product to support. A thorough task analysis is essential to preventing workflow design errors that could be very costly to repair later in your development cycle.

What We Can Learn About Your Target Users’ Tasks

By analyzing the data that we elicited from potential or actual users during user research, we can identify

• goals that your target users need to accomplish—particularly the goals of the primary and secondary personas
• what tasks your target users currently perform to achieve these goals
• how your target users are currently performing these tasks in their workplaces—regardless of whether they are currently using your product or that of a competitor or are not using a digital product to perform these tasks
• your target users’ mental models of their tasks
• sequences in which your target users perform their tasks
• high-priority tasks that are
• important to your target users’ achieving their primary goals
• frequently performed
• your target users’ information needs

Developing Task Workflows

Once we have identified your target users’ high-priority tasks, we decompose those tasks first into their constituent subtasks, then into step-by-step procedures, or workflows. Each workflow typically comprises inputs to a procedure, mental processes, actions on objects, decision points, and outputs of the procedure. Finally, we determine how we can refine or redefine these procedures to improve their efficiency or better support your target users’ goals.

Applying Our Task Analysis Findings

Task analysis provides a thorough understanding of your target users’ tasks and helps us to comprehend their mental models of those tasks. Thus, task analysis

• allows us to determine the appropriate scope of your proposed digital product’s feature set during user requirements definition
• informs the design of new workflows, interactions, and layouts of visual interfaces during conceptual modeling and design

At the conclusion of our task analysis, Team Spirit produces a detailed Domain Task Analysis Report. Once our Domain Task Analysis Report undergoes a cycle of review and revision, we present our task analysis to your entire product team.